Help Center
Top 10 FAQs
Q.
How do I cancel the automatic renewal feature for my Vault Gold Membership?
A.
In order to provide continuous service, your Vault Gold Membership automatically renews at the end of each term. To cancel automatic renewals, log into your account, browse to "My Vault", and click “My Account" and then “Edit” to change your membership details.
Q.
How do I delete a message or part of a message?
A.
If you wish to delete a message (or a portion of a message) that you feel is inappropriate or violates the Rules of the Board, click "Report an inappropriate message" located at the bottom of the message or, send an e-mail to community@staff.vault.com with discussion details.
Q.
How do I add or delete newsletters?
A.
Log into your account, browse to "My Vault" and select "Newsletters and Alerts." Check or uncheck specific newsletters to change your preferences, then click "Save".
Q.
Where do you get your company information?
A.
Vault's extensive research includes a wide variety of reliable business sources, including the companies themselves. Our famous "insider" information comes from thousands of employees of the companies covered on our site.
Q.
How do I delete a message or part of a message?
A.
If you wish to delete a message (or a portion of a message) that you feel is inappropriate or violates the Rules of the Board, click "Report an inappropriate message" located at the bottom of the message or, send an e-mail to community@staff.vault.com with discussion details.
Q.
Will I get partial credit back if I choose to cancel before my membership term is up?
A.
We do not monitor individual accounts in order to determine refunds based upon partial usage. In accordance with the subscription agreement, the individual subscriber is responsible for the terms of his or her subscription. This includes the price plan under which he or she is billed, and the cancellation of accounts before the automatic renewal date.
Q.
The Vault message boards were recently updated. Can I still use my old Vault screen name to take part in discussions?
A.
Yes. Screen names from the pre-existing message board have been preserved, along with many of the discussions. Your screen name will be usable once you’ve logged into your account.
Q.
The Vault message boards were recently updated. Can I still use my old Vault screen name to take part in discussions?
A.
Yes. Screen names from the pre-existing message board have been preserved, along with many of the discussions. Your screen name will be usable once you’ve logged into your account.
Q.
How do I add or delete newsletters?
A.
Log into your account, browse to "My Vault" and select "Newsletters and Alerts." Check or uncheck specific newsletters to change your preferences, then click "Save".
Q.
Where do you get your company information?
A.
Vault's extensive research includes a wide variety of reliable business sources, including the companies themselves. Our famous "insider" information comes from thousands of employees of the companies covered on our site.